You can only return products if you use the return receipt which is enclosed in your package. If you do not have it please contact us at: email@example.com, then we will make a new one for you and send it to you by mail on the same day.
You have to return your package with the same form of shipment, which it was delivered. When returning a package you should make sure that the package is safely wrapped. You have the responsibility for the package until we receive it. Therefore, always save postal receipt and track and trace number.
Ask for the receipt when you hand over the package to the shipping company, write down track and trace number on your pre paid label.
You have the right to cancel from this contract without giving any reason within 14 days. The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.
In case of a contract relating to multiple goods ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last good.
In case of a contract relating to delivery of a good consisting of multiple lots or pieces, the withdrawal period shall expire 14 days after the date on which you acquire or a third party other than the carrier and indicated by you acquires physical possession of the last lot or piece.
To exercise the right of cancellation, you must inform us (see contact information below), about your decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or e-mail). You can use the standard withdrawal form below, but it is not mandatory.
The cancellation deadline is met if you send your notice of cancellation before the cancellation period has expired.
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard deliv-ery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payments as you used for the initial trans-action, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You will have to bear the direct costs of returning the goods.
You must send back the products without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You must send back the products to:
BLACK SWAN FASHION A/S
c/o Prime Cargo A/S
We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier.
You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
If your goods are non-conforming or we have delivered the incorrect goods, please contact our customer service. If you notice the non-conformity or incorrect goods at the time of delivery, you should refuse to receive the goods.
In case of non-conforming goods or incorrect goods, you can choose between the following options:
When contacting customer service, you will be asked to provide the order number, possibly the goods/item number, and to describe what is wrong with the goods etc.
You are not responsible for costs associated with the return of non-conforming goods or in-correct goods. We will refund the purchase price and of course the delivery costs once we have received the goods, unless you choose to receive new goods to replace the original goods.
We exchange our products to another size free of freight - notice: we do not exchange to another style number.
If you exchange your product to another size all you have to do is return the product with your enclosed return receipt, remember to write down the return code. We ship by GLS to either business address or package shop - please write a package shop close to you if you did not recieve the package by GLS the first time.
Please expect a processing time of 10 - 14 days with regards to exchange.
As a customer at BLACK SWAN you naturally have a warranty on your product. This means that you can either exchange your product or get your money back. Please not the the complaint has to be justifiable.
You have to complain within reasonable time efter the flaw/defect comes to your attention. If you no longer have your return receipt/pre paid label from your original package please contact customer service at firstname.lastname@example.org
If you with the complain about a product you have to not the flaw/defect on your return receipt and send this and the product to:
BLACK SWAN FASHION A/S
c/o Prime Cargo A/S
If a complain is justifiable BLACK SWAN needs your order number, if you do not have this please contact customer service at: email@example.com
We have a 24 months warranty. This means that you can either get your product reparred, exchanged or get your money back. If of course the complain is justifiable and not occured due to incorrect use of the product or otherinjurious behavior.
If you have any questions regarding complaints or exchanges please contact our customer service at firstname.lastname@example.org